Opentalk CX Summit Series. London Customer Conference

1. november 2022

Every experience is an opportunity to build customer connections that last.

Join us for a dynamic event, designed for customer obsessed leaders across industries and departments. Attend Opentalk London to discuss strategies for the future of contact centres, meet with CX industry leaders, and hear from Talkdesk executives, partners, and customers.

Registration is free and space is limited.

On November 1st we’ll be taking over Bafta 195 Piccadilly in London for the most exclusive CX event of the year, Opentalk. Walk the red carpet, grab your popcorn and settle in for an award winning day of everything CC & CX.We’re bringing together the best of the best for a day packed full of insight, discussion, learning and inspiration. The full agenda has now been released… drinks with TV personality and customer service guru Fred Sirieix? You’re in, just sign-up to secure your ticket.

Here’s everything you can expect on the day:

9:30 – Registration, breakfast and explore our expo & VIP community lounge.

10:00 – Join our executive team to hear the latest from Talkdesk, see exciting innovations and hear powerful CX stories that are driving next level experiences.

10:45 – Live expert panel – we’re bringing together inspiring voices from across the CX landscape to discuss the biggest trends and latest developments.

11:45 – Join AWS and AI Expert Jay Gupta as they discuss optimising your contact centre with AI for every day.

12:10 – Lunch – Amazing food from the expert chefs at Bafta and time to network.

1:10 – CX strategy – join this live workshop and leave empowered to build your business case, align decision makers, set goals and define ROI to create your contact centre of the future.

1:45 – Join CCWs analyst Emily Uwemedimo for the latest from the industry as she discusses cost-saving, vulnerable customers, investing in employees and the CC of 2023 and beyond.

2:15 – Talkdesk and Salesforce join forces to showcase the power of custom agent experiences.

2:35 – Refreshments.

2:55 – Join the AppConnect community as they discuss the power of CX cloud, broadening your capabilities and building long-term brand loyalty.

3:15 – Closing keynote from TV personality and CX guru Fred Sirieix, known as charismatic host of Channel 4’s First Dates and ITV’s Gordon, Gino & Fred, he’ll be discussing perfecting the art of customer service and lifting the lid on the secrets of the restaurant world.

4:00 – Drinks reception with all of today’s speakers.

The agenda in full detail can be seen here, and there’s still time to sign-up as we have the last few seats remaining, so join us!

The Talkdesk UK Team.