Delight your customers by raising your CX and employee satisfaction levels
Total Experience – Delight your customers by raising your CX and employee satisfaction levels
Different elements of experience management have evolved at various times and pace with disparate tool sets. Customer Experience dominated early thinking, and the IT industry responded with dedicated tools and systems to enhance customer service experiences.
More recently, organizations have realized the importance of Employee Experience. Research shows happy employees out-perform competitors by 20%, are 12% more productive, 65% more energetic and take 10 times fewer sick days. Likewise, happy salespeople drive 37% more sales — and now we have an array of dedicated Employee Experience tools.
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